Contact Us
How can we help?
Questions about an order, product, delivery, or return are welcome.
The fastest way to help us find an existing order is to include your order number when contacting us.
Contact form
Lost, Damaged, or Unusual Deliveries
If tracking shows Delivered but you cannot find the parcel:
- Check around the delivery location.
- Ask other household members.
- Check with reception, building management, or neighbors where appropriate.
- Allow if carriers in your market sometimes scan parcels before final handoff.
- Contact us if the parcel still cannot be located.
For a damaged product, send:
- Your order number
- A clear description of the problem
- Photos or video showing the issue
- A photo of the shipping packaging when relevant
If a product appears physically unsafe, stop using it immediately and contact us.
For an immediate personal emergency, contact the appropriate local emergency service rather than customer support.
Can I change my order by emailing you?
Contact us as soon as possible. We will try to help, but changes cannot be promised after an order enters processing.
Should I send several messages about the same issue?
No. Multiple messages can make a conversation harder to track. Reply to the same email thread when adding information.
What should I include for a damaged item?
Your order number, description of the issue, and clear photos or video.
Where do I track an order?
Visit track order or use the order status link in your shipping email.